Frequently Asked Questions – International Edition

How does shipping work?

We make use of DHL to ship international parcels. You will be provided with a tracking number that would keep you up to date with every movement of your parcel from our door to yours.

How much is shipping?

We charge a flat rate with the approximate price as per the table below for up to 13 skeins of yarn. The price could vary at the time of placing your order because of conversion rate, but the rate quoted at check out is an up to date rate as provided by DHL. This is the minimum parcel size and weight from DHL and unfortunately cannot be a lower fee for a smaller amount of skeins. If you want to order more than 13 skeins of yarn, please reach out to us for a custom quotation.

Africa, Western and Central Europe$ 41
USA$ 49
Eastern Europe, Middle East, Asia, Canada and South America$ 59

How do you calculate the conversion rate?

We are making use of set prices for USD or ZAR purchases. The USD price will not fluctuate with the conversion rate fluctuations but we do update the set price from time to time if there is a big fluctuation.

How do I switch currencies?

USD should be automatically selected if you are shopping from an international IP address, but in the event that it’s not, you can switch the currency rate by making use of the teal flag on the right-hand side of the screen. Just hover over the flag so that it opens up before clicking on the currency you would like to browse the Knotty Habit site in.

What payment methods are available?

We offer PayPal only as the payment method for international orders at this time. If you check out in a USD currency you will see it’s the only option available to you automatically.

I have a question that is not covered here?

Please feel free to reach out to us at - we will get back to you as soon as possible!

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